Most Advanced High RF Frequency Research Test Instruments

Privacy Policy, Shipping/Return Policies and Disclaimer

Email: admin@frequencystore.com

New Hope Technologies, Inc. recognizes that respecting user privacy over the Internet is of utmost importance. This privacy statement is designed to provide information about the privacy and data collection practices for the site: http://www.FrequencyStore.com.

If you have questions or concerns regarding this statement, you should first contact our site coordinator at admin@frequencystore.com or by postal mail to:

New Hope Technologies, Inc.

881 W. State Road, Suite 140-205

Pleasant Grove, Utah 84062

USA

IDENTIFYING INFORMATION

In general, you can visit the site without telling us who you are or providing any information about yourself. In some areas of the site, we ask you to provide information that will enable us to process an order, offer services that require registration, assist you with technical support issues or to follow up with you. Generally, the business requests identifying information when you:

1. Register on any of our web sites.

2. Place an order.

3. Provide feedback to an online survey or tell us about an idea or suggestion.

4. Participate in a research program or other promotional offer.

5. Request a special service.

6. Request information or files from technical support or customer service.

In these instances, we will ask for your name, address, e-mail address, phone number and other appropriate information needed to provide you with these services. In all instances, if you receive a newsletter or other mailing from us, you will always be able to "unsubscribe" to these mailings at any time.

If you choose to give us personal information for any of the purposes above, this information is retained by the business and will only be used  to support your customer relationship with us. We will not add you to a mailing list, or newsletter without your registration for this service. We will only contact you if further information is required from you to complete a service.

We not share, rent, or sell any personally identifying information provided through our site (such as your name or email address) to any outside organization for use in its marketing or solicitations. From time to time we may use agents or contractors who will have access to your personal information to perform services for the business (such as DATABASE MAINTENANCE, etc.), however, they are required by us to keep the information confidential and may not use it for any purpose other than to carry out the services for the business.

ON-LINE STORE

The online store at www.FrequencyStore.com is designed to give you options concerning the privacy of your identifying information.

When purchasing products through the our web site, the order form or customer service representative will also ask you to provide a daytime telephone number. However, the telephone number is only used to quickly resolve questions relative to an order, such as to clarify customer email addresses that are inactive, or entered incorrectly.

THIRD PARTY LINKS

FrequencyStore.com does provide links to other sites. Other Internet sites and services have separate privacy and data collection practices. Once you leave FrequencyStore.com, we cannot control, and we have no responsibility for, the privacy policies or data collection activities at another site.

COOKIES

At times, we will use a feature on your web browser to send your computer a "cookie". We do not use cookies to retrieve any personal information from your computer. We only use cookies to learn ways to enhance our sites, and to give you better, more personalized service while in our web site. You can reset your browser to refuse all cookies or indicate when a cookie is sent. However, some functions of the sites will not function if you refuse cookies. These areas of our web site will have information posted about cookies, and when a cookie will be uploaded to your computer.

CHILDREN'S PRIVACY PROTECTION

We are sensitive to the heightened need to protect the privacy of children under the age of 13. The vast majority of the material on our web site is not intended for children and is not targeted to children under the age of 13. We do not knowingly collect data from children and, if we learn that we have received personal data from a child, we will remove this information from our database.

CHANGES TO THIS POLICY

We may from time to time revise its privacy and shipping policies. You should therefore periodically visit this page, so you are aware of any such revisions. We will not, however, use your existing information in a manner not previously disclosed. You will be advised and have the opportunity to opt out of any new use of your information.

Contacting Us. If you have any questions about our privacy policy and/or the practices of our web site, you can write to:

New Hope Technologies, Inc.

881 W. State Road, Suite 205

Pleasant Grove, Utah 84062

USA

CREDIT CARD SECURITY

We know customers are concerned about credit card security. We use one of the worlds largest funds transfer agencies - PayPal. If you choose to use a PayPal account, your personal credit card information will not be given to our business.

SHIPPING & RETURNS

Because New Hope Technologies, Inc. works with a number of manufacturers and international sources, delivery time and shipment availability may vary from one product to the next. However, the vast majority of our merchandise is shipped via FedEx Ground or the USPS within THREE TO FIVE BUSINESS DAYS of ORDER PLACEMENT.

We only ship our instruments FREE to addresses in the United States and Canada. If you desire to ship an item outside the United States, please contact us in advance to confirm accurate shipping costs. Some items are directly imported from overseas warehouses. In these cases, we may require Express Air delivery services only. Also, some items are hand-crafted and require 3-5 weeks for production time.

If you have any questions regarding shipping restrictions and product availability limitations, please contact us directly.


RETURNED MERCHANDISE

Customers must obtain a Return Authorization # before attempting to return any merchandise. Certain manufacturers insist on defective or damaged merchandise being returned directly to them, so you need to check with us first for the address. Some products/instruments are built by special order only and are not eligible to be returned.

We will not accept any returned merchandise without a valid RA#.

To obtain a RA# please telephone customer service at 385-220-5000, ext. 2. If return is authorized, a customer service representative will verbally (and by email) give you a RA# (number) that must be clearly indicated on the outside of the return parcel, as well as on any paperwork. A specific return address (depending on the circumstances of the return) will be given to you at that time.

We cannot accept any returns of product or instruments received more than 30 days after shipment of such products to customer.

If an international package is refused for any reason, we will not refund the customer for the merchandise nor shipping and handling charges. We do not pay for return shipping when the package is abandoned internationally.

Restocking Fees: Non-defective merchandise returned to us for any reason other than a miss-ship of product, will be subject to a 15% restocking fee plus any shipping charges incurred for shipping the product related to the transaction. Product must be received by us in original (new) condition and within 30 days of our shipping date, or it will not be accepted for return. A Return Authorization # is required. The M.O.P.A. amplifier is built to order and contains analog electronics, a vacuum tube and parts that will need to be renewed. Due to these costs, there is a $500 restock fee on any M.O.P.A. amplifier that was used in any manner and returned within 30 days of shipment.

CANCELLED ORDERS

All non-shipped orders cancelled after 48 hours are subject to a 3% handling charge. Restocking charges of 15% will apply if an order has been shipped. Special orders cancelled after 48 hours or after production starts are subject to a 15% restocking fee.

DISCLAIMER

In addition to mainstream test instrument applications, we understand that some may choose to experiment with frequency instruments for veterinary, medical research or home use experimental applications. We make absolutely no claims of any cure for any disease pattern using any form of frequency technology. No suitability, claims, or merchantability for any purpose is otherwise stated or implied. Individual results may vary. Frequency generators have not been approved by the FDA. The following disclaimer is required by FDA regulations: All information on this web site is provided for educational, research, and informational purposes only. It is not intended to be used as medical advice. Nor are we intending to practice medicine or lead anyone away from seeking medical advice from a doctor. We make absolutely no claims of any cure for any disease. If you have a medical condition, please consult with a physician.

Note: If you choose to purchase this instrument(s) you will be doing so under your Constitutional right to enter into a private contract under Article 1, Section 10 of the United States Constitution. If the United States Constitution does not apply to you, then you may or may not be able to use this instrument. Your use of this instrument is at your own discretion and the party that supplied it to you in no way shall be responsible for your usage. Under the statutes of the United States, Inc. (1872) the ability to diagnose, treat and claim cures of any medical condition, malady or disease has been made the exclusive providence of the medical establishment. Therefore, frequency instruments are not intended to treat, cure or mitigate any medical condition whatsoever. Furthermore, frequency instruments use high voltage as part of their basic processes, which can be accessed directly by a person. It's the responsibility of the owner to make sure that children, pets, and other adults are kept clear of the instrument while in operation. Your use shall be construed to be in concert with your God given right to do with your body as you see fit. Under Title 18 of the United States Codes, as a researcher you may purchase and use equipment to further your research. By purchasing this equipment, you are warranting to the manufacturer as well as any distributors that you are a researcher under the Statutes. As a condition for making a frequency instrument available to you under the terms of a private contract, the purchaser, his/her heirs, assigns and estate agree to hold harmless the designers, developers, manufacturers, distributors and retailers of this device from any and all claims now and in the future. Your use of this device shall be prima fascia evidence of your acceptance of these terms and conditions. This instrument has not been tested to comply with FCC standards for radiated emissions. If this device causes interference with television, telephone, radio, or internet reception or causes issues with other electronic devices, it is your responsibility to not use your frequency instrument during those times when it could cause interference to others or to move it to an area where it does not cause objectionable interference.

The function generator instruments are sold as electronic test instruments. No suitability or claims for any other purpose is stated or implied.

The Frequency Store

(Shipping / Receiving)

881 W. State Road, Suite 205

Pleasant Grove, Utah 84062

U.S.A.

1-800-477-0066

International call: 385-220-5000  ext. 2

Email: sales@frequencystore.com

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